Refund policy

Returns & Refunds Policy

30-Day Return Window

You have 30 days after receiving your item to request a return.

Return Eligibility

To qualify for a return, your item must be:

  • In the same condition you received it (unworn or unused)

  • With all original tags attached

  • In its original packaging

  • Accompanied by the receipt or proof of purchase

How to Start a Return

Contact us at returns@yourshop.com to initiate a return.
If your return is accepted, we will provide you with a return shipping label and detailed instructions on where and how to send your package.
Note: Items sent back without prior authorization will not be accepted.

For any return-related questions, reach out to us at returns@yourshop.com.

Damages & Issues

Please inspect your order immediately upon delivery. If the item is defective, damaged, or if you receive the wrong product, contact us right away so we can evaluate the issue and make it right.

Non-Returnable Items

Certain products cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized orders

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

Sale items and gift cards are also non-returnable.

Exchanges

The quickest way to get the item you want is to:

  1. Return the original item (following the return process)

  2. Once the return is accepted, place a separate order for the new item

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your purchase within 14 days, for any reason and without justification.
The same conditions apply: item must be unused, with tags, in original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, you will be automatically refunded to your original payment method within 10 business days.
Please note: it may take additional time for your bank or credit card issuer to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received the refund, please contact us at refunds@yourshop.com.